How to Factory Reset Your PS5
A hard reset can resolve problems with your PlayStation 5 such as the download queue error. Follow these steps to restore your PS5 to the state it was in when you got it. The PS5 will restart, and you will be taken through the setup process. Turn off the console if you don’t want to set up the system.
How to Reset Your PS5 in Safe Mode
If your console turns on but won’t boot up the system software, you can reset your PS5 in safe mode.
Why Hard Reset Your PS5?
Resetting your console can fix problems with the PS5. For example, some users have reported problems downloading content. If your PS5 isn’t working properly, try a hard reset. If you plan to sell your PS5, you should do a factory reset so that the new owner can set it up with their own account.
Back Up Your PS5 Game Data
Before you perform a factory reset, back up all of your data. You will need a PlayStation Plus account to upload game save data to the cloud, but all of your games and other content can be downloaded again on another console. Alternatively, you can move your files to an external hard drive.
