If You Made a Purchase Within the Last Two Hours
If you made your purchase within the last two hours, it’s easy and quick to request a refund directly via the Google Play app on your mobile device. Just search for the app in the Play Store and tap Refund, then tap Yes to confirm.
How to Request a Refund From Google Play
If you’re outside the two-hour window and you want to request a refund, first check to see if your purchase meets the Google Play refund criteria (see below). For most Google Play products, you need to request a refund within 48 hours of purchase.
Another Way to Request a Google Play Refund
If the automated refund-request system doesn’t show your purchase, request a refund via your account history page.
Cases of Fraud or Unauthorized Purchases
If you have a charge on your account that you didn’t make, and nobody you know used your phone to make the purchase, then Google asks you to follow a specific set of instructions. You can report unauthorized purchases within 120 days of the original purchase.
Google Play Refund Policies
Refund policies differ depending on the Google Play product you purchased.
Apps, In-App Purchases, and Games
If you bought a game, an app, or made an in-app purchase, and you changed your mind, you may be able to get a refund from Google Play if it’s within 48 hours of your purchase.
Google Play Movies and TV
If you purchased a movie or TV show and haven’t watched the content, you can request a refund within seven days of purchase. If there was a problem with the content not playing and it’s not your fault, you have 65 days to request a refund.
Google Play Books
For e-book rentals, all sales are final, and you can’t request a refund. For e-book purchases, you can request a refund within seven days. If there was a defect or other technical issue, you have 65 days to ask for a refund. For audiobooks, all sales are final unless the audiobook doesn’t work.
YouTube Music Subscription
You can cancel a YouTube Music (formerly Google Play Music) Premium subscription at any time. However, you aren’t eligible for a refund for the time you used the subscription. If there were technical problems or other defects with your subscription, you can request a refund and explain your situation.
When to Contact the Developer
If your purchase doesn’t meet Google Play’s refund criteria, contact the developer directly. Developers are not required to issue refunds, so this method is not guaranteed. Your best bet is to state your case honestly, be polite, and hope for the best.
