The STOP 0x00000078 Error
One of the errors below or a combination of both may display on the STOP message:
STOP: 0x00000078PHASE0_EXCEPTION
The error may also be abbreviated as STOP 0x78 but the full STOP code will always be what’s displayed on the blue screen STOP message. If Windows is able to start after the error, you may be prompted with a Windows has recovered from an unexpected shutdown message that shows: Problem Event Name: BlueScreenBCCode: 78
How to Fix STOP 0x00000078 Errors
This STOP code is rare, so there’s little troubleshooting information available that’s specific to it. However, since most STOP errors have similar causes, there are some basic troubleshooting steps to help fix these issues:
Need More Help?
If you’re not interested in fixing this problem yourself, see How Do I Get My Computer Fixed? for a full list of your support options, plus help with everything along the way like figuring out repair costs, getting your files off, choosing a repair service, and a lot more.
