Causes of Razer Synapse Not Recognizing Your Mouse
There are several reasons Razer Synapse may not work. It’s a device management program. Any incompatibility between Synapse, Windows, the device drivers, and the device result in issues. Mostly, this comes down to making sure that everything is kept up-to-date, but there can be other problems that are harder to pin down, like dirty or bad USB ports.
How to Fix Razer Synapse Not Detecting Your Mouse or Keyboard
These steps can help you diagnose and solve potential issues with Razer Synapse. Steps are ordered from simplest and most likely to most difficult and least likely to help you save time and get back to work as quickly as possible.
Use pre-installed software: Many OEMs like HP and Dell install software that scans their pre-built PCs for outdated drivers and tunes the system. Open the app and scan your PC at any time to search for new drivers. Download from OEMs: OEMs like HP and Dell fine-tune drivers provided by hardware manufacturers to work optimally on your desktop or laptop configuration. Download and install drivers from OEMs for the best, stable performance. But there are situations, like downloading the latest drivers for your discrete GPU, where non-OEM downloads are an exception. Download motherboard drivers: For home-built systems, download drivers directly from hardware manufacturers. In this case, grab the latest motherboard drivers from ASRock, Asus, Biostar, EVGA, Gigabyte, MSI, and others.
You’ll also need to make sure that there are no lingering Razer folders, which may mess up a new install with a faulty configuration. If your Razer device isn’t supported, download the legacy Razer Synapse 2 desktop software.
