Nothing happens when you select the Netflix icon.Netflix starts to load but freezes on the logo loading screen.When the Netflix app launches only a black screen appears and nothing happens.
Normally, there’s no error code and the screen will just freeze either on the logo or the blank screen. The following tips will help you troubleshoot this issue and fix it.
Why Does Netflix Keep Crashing on My Roku TV?
When you use Netflix on Roku, you’re dealing with two different online services so there are multiple points of failure. There could be an issue with the Netflix service, with the Roku connection to your TV, or something to do with your internet connection itself. Because of this, it’s important to first verify these services are working. Then move on to checking your Wi-Fi network, your internet connection, and then issues with the Roku streaming player itself.
How to Fix When Netflix Won’t Work on Roku
This issue applies to all Roku streaming players including Roku Express, Roku Streaming Stick, Roku Ultra, and Roku Streambar.
