This issue can appear in one of several ways:
The Netflix app becomes completely unresponsive.Netflix video gets stuck on the loading screen.Your entire device (computer, mobile, media player, or game console) freezes.The video itself freezes, but the sound keeps playing.The video plays but keeps stopping and buffering.
The issues listed above all freeze your video, but different things could cause them.
Cause of Netflix Freezing
A few things can cause your video to freeze on Netflix, and it also depends on the device you’re using. Most of the time, it’s related to data stored on the device that needs to be refreshed for the Netflix app to work correctly. However, sometimes it’s associated with an out-of-date driver, or your OS needs to be updated. We’ll explore all of the causes for Netflix freezing and how you can resolve them.
How to Fix Netflix Freezing on Windows 10 and macOS
Use the following steps to troubleshoot whenever a Netflix video is freezing on your desktop PC or laptop.
How to Fix Netflix Freezing on Android or iPhone
A variety of other reasons can cause Netflix to freeze on a mobile device. These are usually associated with an outdated app, data caching issues, or a bad internet connection.
Fix Netflix Freezing on Media Devices
Whether you use a Chromecast device, a Smart TV, or a PlayStation gaming console, many of the troubleshooting steps for Netflix freezing are the same.
