Causes of a PS5 Controller Not Working
There are several reasons why your PS5 controller won’t pair with the console:
The controller is synced with a different device. Pairing your controller with a PC or another console will unpair it with your PS5. Problems with your controller’s Bluetooth connectivity. Nearby Bluetooth devices and other objects can interfere with the wireless signal. Problems with the USB-C cable. You could be using the wrong type of cable, or it could be damaged. Problems with the USB ports. The sockets on the controller and console may be damaged or dirty. Problems with the controller’s internal hardware. For example, the battery or Bluetooth sensor could be damaged. Outdated firmware. If the system software doesn’t have the latest updates, it can cause all types of problems with your PS5.
How to Fix It When a PS5 Controller Won’t Connect
Follow these steps in order until your controller can connect to the PS5:
How to Fix PS5 Controller Not Charging In Rest Mode
The controller will charge when connected to the console in rest mode by default. To toggle this feature, go to Settings > System > Power Saving > Features Available in Rest Mode > Supply Power to USB Ports > Always. Users have reported a bug that prevents PS5 controllers from charging while the PS5 is in rest mode. This problem usually only affects the USB port on the front of the system, so use the port on the back instead.
