How Can I Fix Prime Video Subtitles?
It’s generally best to start with the easiest and most likely fixes first. Try each step individually and in order until you find the one which solves the problem. If your subtitle issues persist, it’s best to contact Prime Video Help. They should be able to identify any backend issues that may be causing the error and provide you with additional troubleshooting steps. Depending on the device you’re using, exiting out of the app may not actually close it. If you can’t force the app to restart, you should restart the device instead.
Windows, Mac, iOS, and Android: Fully shut down your device and wait a few minutes before turning it on again.Game consoles (PS5, PS4, PS3, Xbox Series X/S, Xbox One, Xbox 360, and more): Restart or fully power down your console and reboot. If your console supports app suspension, make sure you manually quit out of the Prime Video app before initiating a reboot.Set-Top Box (Apple TV, Fire Stick ) or Smart TV: Rather than turn it off and on, you’ll want to perform a power-cycle with your set-top box or Smart TV to achieve a complete reboot:1. Turn off the device.2. Unplug all cables, including the power cord and HDMI cable.3. Wait 1-2 minutes before plugging the cables back in. Then turn on your device.
The easiest way to check for updates is to go to the app store where you initially downloaded the Prime Video app and navigate to the Prime Video app page. If an update is available, you should see an Update button displayed. Once you’ve deleted the app, reinstall it and check if subtitles are now working. The easiest way to do this is through your desktop browser:
