This problem’s signs are apparent, as your Surface won’t connect to websites or download files. You may also notice the Wi-Fi signal strength icon in the Windows Taskbar has disappeared, shows low signal strength, or has an “X” beside it.
The Cause of Surface Pro Not Connecting to Wi-Fi
A long list of issues can cause Wi-Fi problems.
Connecting to the wrong networkWi-Fi router malfunction or failureLack of power to your Wi-Fi router or modemPoor signal strengthMalfunctioning VPNWi-Fi adapter driver failureWi-Fi adapter hardware failure
And this is only the start. The long list of potential problems can make Wi-Fi issues intimidating.
The Fix for Surface Pro Not Connecting to Wi-Fi
It’s not all bad news, however. While Wi-Fi issues have many causes, the fix is usually simple. The steps below will resolve most Surface Pro Wi-Fi connection problems. It’s best to follow them in order as they’re ranked from least to the most complex.
Still Having Issues?
The steps above should resolve any Surface Pro Wi-Fi issue. If Wi-Fi still isn’t working, it points to a problem with your device’s Wi-Fi adapter. The next step is to contact Microsoft Support for professional troubleshooting and a possible hardware repair. However, this is rarely the cause of the problem, so be sure to thoroughly follow the steps in this article before contacting Microsoft Support.
Intel Wi-Fi 6 AX201Qualcomm Atheros QCA61x4A Wireless Network AdapterMarvel AVASTAR Network Controller
Right-click the Wi-Fi adapter, which corresponds to the list above, and select Disable device. Confirm your selection in the warning box. Next, again right-click the adapter and select Enable Device. Finally, restart your Surface Pro. If none of the above Wi-Fi adapters are listed, it likely means your Surface Pro’s Wi-Fi adapter has a hardware issue. Microsoft suggests you contact customer support for further troubleshooting and repair. Open the firmware installer once the download is complete, which will launch a setup wizard. Follow the steps and on-screen instructions, as they differ slightly between devices. You’ll likely need to restart your Surface Pro once the firmware update finishes.
