Check the Google Workspace Status Dashboard

If you have trouble with your Gmail account, the service may be disrupted or down completely. However, it could be just you. Before you take any other action, check Gmail’s current status.

Go to the Gmail Help Center

Before you contact Google for help, look at the Gmail Help Center to see solutions to frequently occurring problems with Gmail. Scroll down and select Fix a problem and choose the category that matches the trouble you’re having. Categories include:

Gmail messages are missingUnwanted or suspicious emailsLoading & displayAccountCan’t sign in to your Google accountSync & importRejected messagesSwitching to Gmail from Microsoft Outlook

You may find a solution at the Help Center. If not, contact Google.

How to Report an Issue to Google

If you encounter a problem that’s not on the Gmail Help Center list, report it to Google.