Problems happen for lots of reasons, but if you lose your internet connection during the purchase or download, or there’s an error on Apple’s side, you can end up paying for something but not being able to download or play it. Some of the common problems that occur in these situations include:
iTunes says the item is purchased but it can’t be downloaded.A partially downloaded file that can’t be played or used.Your credit card is charged, but you can’t download.A file that appears to have completely downloaded, but doesn’t play.A failed purchase.
If you’re facing one of these problems, here are 4 steps you can take to get the content you paid for from iTunes.
1. What To Do If iTunes Purchase Didn’t Happen
The easiest type of iTunes purchase problem to solve is if the transaction simply wasn’t completed. In that case, you just need to buy the item again. You can check to make sure the purchase didn’t happen using iTunes by following these steps: You can also check your purchases using the iTunes Store or App Store apps on an iOS device: In both cases, if the item you were trying to buy isn’t listed, you weren’t charged for it and the purchase didn’t happen. Just head back to the iTunes or App Store and buy it like you normally would. You can tap Not on This iPhone at the top of the app. This displays purchases not currently installed on your device.
2. Check for Available Downloads in iTunes
In some cases, you may run into a download that begins and then stalls out before it completes. If that’s the issue you’re facing, you should be able to restart the download easily by following these steps:
3. Redownload iTunes Purchases Using iCloud
If your purchase succeeded but the item you’re looking for doesn’t come up when you follow the steps from the last section to check for downloads, there’s a simple solution for getting your missing content: iCloud. Apple stores all of your iTunes and App Store purchases in your iCloud account where you can easily redownload them. Read this article for step-by-step instructions on how to use iCloud to redownload iTunes Store purchases.
4. How to Get iTunes Support From Apple
The first three options in this article should solve most iTunes purchase problems. However, if you’re one of the unlucky few who’s still got a problem even after trying them, you’ve got two options:
